SHIPPING, EXCHANGES AND RETURNS
- All our orders are delivered within 24 and 72 hours on working days. On launch days or discount period it can take up to 7 business days.
- Once the package has left our facilities, you will receive a confirmation email indicating the tracking number. The transport company will also send you an email confirming that your package is on the way.
- If the recipient is absent when the package is delivered, the courier company will try to deliver it on 2 more occasions. In the case of absence, the package will be returned to our facilities and a voucher will be issued to the client for the amount of the purchase, discounting € 10.00 for shipping and return costs.
RETURNS & EXCHANGES
- All items purchased from Adelita Lunettes through our website may be returned within a maximum period of 14 calendar days from the date of receipt of the product. The glasses must be received in our facilities before those 14 days for the return to be valid.
- To make an exchange or return of an item, you must complete the return request at the following link .
- Once we accept your return you will receive an email. You must follow the instructions we will give you and send it to:
Constitución Avenue 31 (Low) 03360 Callosa de Segura, Alicante
- Shipping costs for exchange and / or return are borne by the customer.
- For the return to be accepted by Adelita Lunettes, the glasses must be sent in the same state in which it was received , in the original packaging with their respective labels, suede and other elements it contains and including the order number. If these requirements are not met we will not issue a refund.
- Once the quality control is passed, we will make the refund. In this way you can make the change for another glasses.
- We do not accept returns of products on sale or on sale.
- Adelita Lunettes reserves the right to reject returns that do not meet these conditions.
- If you receive a wrong or defective order, you must contact us immediately, within 24 hours, indicating the incident along with the order number to the email address firstname.lastname@example.org